DoctiqBook DemoRight arrow

Privacy Policy

Effective Date: 02/06/26

Welcome to DoctIQ ("DoctIQ", "we", "our", or "us").

DoctIQ provides clinic management software for healthcare professionals and clinics, including appointment scheduling, patient record management, prescriptions, billing, communication tools, analytics, and related services.

We understand the importance of privacy and are committed to protecting personal and medical information shared through our platform.

By accessing or using DoctIQ's website, software, or services, you agree to this Privacy Policy.

1. Information We Collect

A. Information Provided by Clinics and Healthcare Professionals

When a doctor or clinic uses DoctIQ, we may collect:

  • Clinic name and address
  • Doctor name and credentials
  • Phone number
  • Email address
  • Login credentials
  • Billing details
  • Prescription templates
  • Business preferences and settings

B. Patient Information Entered by Clinics

Healthcare professionals may store patient information in DoctIQ, including:

  • Full name
  • Age/date of birth
  • Gender
  • Contact details
  • Medical history
  • Diagnosis and clinical notes
  • Prescription details
  • Treatment records
  • Appointment history
  • Billing/payment details
  • Uploaded documents/images

This information is entered and managed by authorized clinic users.

C. Automatically Collected Information

When you use DoctIQ, we may collect:

  • Device information
  • Browser type
  • IP address
  • App version
  • Usage logs
  • Crash/error reports
  • Session activity
  • Cookies and analytics data

2. How We Use Information

We use information to:

  • Provide and operate DoctIQ services
  • Manage appointments and patient records
  • Generate prescriptions and invoices
  • Improve clinic workflows
  • Provide customer support
  • Send service notifications
  • Maintain platform security
  • Prevent fraud or unauthorized access
  • Improve features and performance
  • Meet legal and regulatory obligations

We do not sell personal or medical data.

3. Patient Data Ownership

Patient data entered into DoctIQ remains under the control of the respective clinic or healthcare professional.

DoctIQ processes and stores such data only to provide the platform and related services.

Clinics are responsible for:

  • obtaining required patient consent where applicable
  • maintaining accuracy of records
  • lawful handling of patient information

4. Data Security

We use commercially reasonable safeguards including:

  • encrypted transmission (SSL/HTTPS)
  • secure cloud storage
  • access controls and authentication
  • role-based permissions
  • audit logging
  • regular backups
  • monitoring for suspicious activity

While we work hard to protect information, no digital system can guarantee absolute security.

5. Data Sharing

We may share information only in limited situations:

Service Providers

Trusted vendors who help operate DoctIQ such as:

  • cloud hosting
  • payment providers
  • SMS/communication vendors
  • technical support providers

These partners are required to protect information.

Legal Requirements

We may disclose information if required by law or government authorities.

Business Transfers

In the event of merger, acquisition, or restructuring.

We do not share patient data for advertising.

6. Cookies & Analytics

Our website/app may use cookies or analytics tools to:

  • improve performance
  • remember preferences
  • understand usage trends
  • diagnose technical issues

Users can manage cookies through browser settings.

7. Data Retention

We retain information:

  • while your account remains active
  • as needed to provide services
  • for backups and recovery
  • to comply with legal obligations

You may request deletion subject to medical/legal retention requirements.

8. Your Rights

Depending on applicable law, users may request:

  • access to personal information
  • correction of inaccurate information
  • deletion of eligible data
  • withdrawal of consent where applicable
  • account closure

Requests may be sent to the contact details below.

9. Children

DoctIQ is intended for clinics and healthcare professionals.

Patient records involving minors may be entered only by authorized healthcare providers.

10. Third-Party Services

DoctIQ may integrate with third-party services.

Their privacy practices are governed by their own policies.

11. Compliance With Indian Law

DoctIQ aims to comply with applicable Indian privacy and digital health regulations, including relevant data protection obligations.

Healthcare professionals remain responsible for lawful patient-data handling within their practice.

12. Changes to This Policy

We may update this Privacy Policy.

Updated versions will be posted on our website with the revised date.

Continued use of DoctIQ after updates means acceptance of the revised policy.

13. Contact Us

For privacy-related questions:

DoctIQ

Website: www.doctiq.in

Email: doctiqa@gmail.com

Phone: 89396 00806

© 2026 Doctiq


Privacy Policy

|

Terms

|

Support

InstagramFacebook
Logo